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I received a notice that my account is under review
To maintain a thriving professional community of
both clients and freelancers, we must periodically take a careful look
to identify those whose performance consistently falls below our high
standard of quality.
During a Trust and Safety review we found a high level of
disputes, poor feedback, or client concerns that negatively impact
client satisfaction. As a result of this evaluation, your account has
been placed under review.
How long does this review last?
Reviews cannot begin until two weeks after your current
jobs are completed to allow time for client feedback. To request a
review after this two week waiting period, email us at accountreview@odesk.com.
Our team will evaluate your overall performance and determine if your
account can be reinstated in full. We will contact you with the results
of your review within two weeks.
When your account is reviewed, your current jobs and prior
completed jobs are more closely evaluated. Successful completion of
existing jobs will weigh heavily in our decision to reinstate or close your account, so we encourage you to do your very best.
Is my account restricted while I’m under review?
While under review, your jobs, earnings, messages,
etc. are unaffected. You should continue to work on your current jobs
and withdraw your earnings. Your past clients may rehire you. However,
your profile will be hidden from the marketplace search and you will be
unable to apply to new jobs until you are cleared by the Trust and
Safety team.
What about my current work?
You should complete your job as promised. We have not
disclosed your review status to your clients. We highly encourage you
to do your very best work on your current jobs, as we will be using your
performance to evaluate your future standing on oDesk.
I see freelancers with worse ratings than me on the site. How come they aren’t suspended?
Public feedback is just one of many factors we evaluate. We also look at disputes, private feedback, and other client concerns.
I had one or two bad jobs because the client was bad. Why am I being punished for bad clients?
We understand that bad outcomes can arise from poor client behavior; however, we take into account your entire work history.
